Our motto is 'fun, friendly, fierce' - so expect to work hard and be pushed to achieve health benefits but also to laugh, socialise and feel a motivating vibe. Our team is trained to support and be considerate of your needs. When you walk in, expect the instructor to welcome you, ask your name, prep you for the session and explain the equipment being used in that class. Please arrive 10 mins early to discuss any if there's anything specific we should know about you and ensure you have the right attire for the class. Most importantly, get involve with a little team spirit - this is synchronised group exercise, enjoy it!

All classes must be booked in advance via our online booking page. Cash payments cannot be accepted on arrival. 
Head to 'Book A Class' to view the full address and timetable details of all of our studio’s , use the drop-down menu to select your chosen location and to view pricing and availability information specific to that studio.

You can book yourself a Single Session OR a Class Pass in order to secure sessions at a discounted price.
Here is some more info on the Class Pass options:

- Choose from a 6 or 10 class pass (availability varies depending on the studio location)

- For use on classes occurring within 30 days (6 class pass) or 60 days (10 class pass) of the first class booked.
- Individual use only
- One use allowed per class
- Can only be used at the studio location it was purchased at

To buy a Class Pass:
- Select a 'Single Session' ticket PLUS the 'Class Pass' option to kick off your sessions. 
- Choose your remaining classes whenever you like within your 30/60 day period - the booking system will remember that you have a Class Pass and will deduct the session from your Pass until either all sessions are used, or the Pass expires.

((B)) @ HOME online classes are available at scheduled times throughout the day. 

The booked class will become available at the start time of the allocated session and it will end at the finish time by automatically expiring on screen.

How to book an online class.:

- On our website go to: 'BOOK A CLASS > ONLINE CLASSES' 

- Choose session day/time and get a discount for 'Class Pass' or choose 'Single Session'.

- Enter your details carefully (viewing access is sent to your email).

- To access your class, go to your confirmation email. Click on the green 'View Booking' button.  This will open your Bookwhen account in your web browser where you'll then click on the green 'View booked event' button

- You'll be watching on the device you did this on. You don't need to download any software, it can play simply using any online device.

Book our Class Pass in order to secure 6 or 10 sessions at a discounted price!

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- For use on classes occurring within 30/60 days of the first class booked.
- Individual use only and one use allowed per class, no sharing - this one is all for you!
- We do have lots of ((B)) studios but you can only use this pass at the studio location that it was purchased for.

Still wondering how to buy a Class Pass?...
- Select a 'Single Session' ticket PLUS the 'Class Pass' option to kick off your 6/10 sessions. 
- Choose your remaining classes whenever you like within your 30/60 day period - the booking system will remember that you have a Class Pass and will deduct the session from your Pass until either all sessions are used, or the Pass expires.

Standard gym attire with trainers. And ladies, a good sports bra is imperative with all that bouncing around! Bring a water bottle, plus a towel if you like, and most certainly a good sense of humour.

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For BED sessions, grip socks are required.

For BOX sessions you can bring your own gloves or you're welcome to use the studios's. We recommend inners or wraps underneath your gloves for sweat absorption and protection.

We ask that you wear nil to minimal jewellery , no gum allowed whilst exercising.

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It's recommended you don't eat too heavily an hour or so before your class for a more comfortable session. Bananas are a great snack for a good source of natural energy or try a granola bar or protein shake.

Yes of course! To make ((BOUNCE)) easier you just bop along lightly, barely lifting your feet off the mat or to intensify the workout you push down really hard. The point is to enjoy exercise and our purpose is to motivate you but you're welcome to stop and rest at any point. We usually break for a quick drink every 4 or so songs as ((BOUNCE)) is programmed in intervals of 15 minute sets for a H.I.I.T workout. Remember it's YOUR class so go at YOUR pace, contact us if you'd like more support and we can chat or send you our Physical Activity Readiness Questionnaire to best prepare.

Many health professionals recommend rebounding as a preferred method of exercise during pregnancy or when recovering from an injury due to the incredibly low impact of bouncing. Our disclaimer requires you to agree participation with your GP first according to your specific needs. Every body is different and what exercise works great for someone may not suit another – only your own physician can stipulate individual medical needs. Please also mention any concerns to your Instructor before class starts so we can offer you guidance or alternatives throughout and support you with a little extra TLC during the session. 

8 year olds and over can participate in any of our ((BOUNCE)) classes. But anyone under 16 needs adult supervision within class. All participants, regardless of age, pay the same price for a session.

Sessions where children of any age can attend in the studio while you workout. They can sit and watch from the pram, chill in the corner with an iPad or even shake their toys along with the music! It's a really welcoming vibe for kids of all ages (as long as they're considerate of other attendees) just remember to bring snacks and please also always keep your eye on them for constant safety!
If there's a spare trampoline then they can bop along next to you, but to guarantee their own trampoline you'll need to secure & pay for another spot if they're 8 years or over as this is the minimum payment age. Please note most of our BED and BIKE studios do not allow children inside but there may be allocated waiting rooms, check with the franchisee or email us if you're unsure.
At allocated 'child friendly' classes you don't have to be a parent to come along, the workout is still the same and open to everybody, just more kids around!

Our T&C's require you to have approval from your GP or Midwife to exercise, nobody knows your personal health situation like they do. However, most medical professionals will encourage women to maintain typical fitness routines throughout pregnancy and if so, we welcome you, please be mindful of your balance and temperate being affected, take the intensity down, have more breaks and mention your situation to the instructor before class so they can support you effectively. After a natural birth it's usually fine to return to exercise after 6 weeks, or after a C-section it's typically 12 weeks wait. 

((BOUNCE)) classes have a weight limit of 125 kg (approx 19 stone).

BIKE classes have  weight limit of 130 kg (approx 20 stone).

BED Classes have a weight limit of 155 kg (approx 25 stone).

BUNGEE classes have a weight limit of 88kg (approx 14 stone).

There is no weight limit for BOX classes.

The most effective way to ((BOUNCE) is to bend your knees, lean forward, tighten your tummy and push hard from the knees deep into the trampoline mat. If you're bouncing on the balls of your feet slightly you'll have more control engaging the abs every time you jump you'll be working the core too. 

In our BED or BIKE classes, the instructor will consistently recommend the best resistance to be on for your particular session and often give you alternatives to choose between. 

BOX is all about controlled impact so learn from the changing combos as they repeat and layer , whilst working against the resistance of the bag to suit you.

Speak with your instructor on arrival at your first class and they will happily run through the correct technique more with you.

You can amend any pre-booked LIVE STUDIO class to another session with these terms: 

• Changes can only be made up to 24hrs prior to your booked class time.
• The new class must be within 60 days of the initial class.
• You can only amend session of the same value, at the same location, unless otherwise stated.
• Bookings can only be transferred once, not repeatedly.
 

To make a change please go to the Manage a Booking page. 

For most items in the Boutique, unless otherwise specified, will be despatched to you within 7 days, within the UK, and up to 3 weeks for the rest of the world. If you have not received your order after the specified time-frame, please reply to your order confirmation or shipping notification email so that we have your order details and we can look into it for you.

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Our exclusive ((BOUNCE)) leggings are sent from a different warehouse to our other merchandise, so these items will often arrive in different parcels. Please allow 7 working days for the delivery of most items, unless otherwise specified on the product page. If you have not received your order after the specified timeframe, please reply to your order confirmation or shipping notification email so that we have your order details and we can look into it for you.

Collections are available from our Harlow HQ: 17 Perry Road, Essex, UK, CM18 7NR

Monday - Friday 9:00 - 11:00 am & 6:00 - 7:30 pm

Saturday - Sunday 9:00 - 10:00 am.

No order can be collected prior to receiving the 'Ready for Collection' email.

For pre-sales, please email bounce@bouncefitbody.com to ensure your item is in stock.

Please do not travel to HQ without confirmation that your order is ready.

On arrival, please park in the ((BOUNCE)) car park & ring the doorbell. Our staff will collect your items for you. Just make sure you have your order reference to hand.

We offer FREE tracked Returns and Exchanges.

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- Visit the returns portal HERE, fill in your details, print your returns label or create a QR code.

- Ensure your Returns Card is complete and inside your parcel.

- Drop off at your local Post Office Branch or a Royal Mail Customer Service Point.
- We will send you an email to notify you that we have received your returned item and whether it has been approved.

- Your return/exchange will be processed in approx 14 working days.
 

We offer exchange of size on all full priced items* within 14 days of receiving your item, as long as the product is:

- Unworn and unused, in the original condition, including tags still in tact.

- Clean, with no stains or marks.

- In the original protective packaging, or similar.

- Items for exchange must be received back to us within 14 days of your notice to exchange. 

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*No returns on gift cards or sale items.

If you do not have a Returns Card please reply to your Order Confirmation or Shipping Notification email, including the size you wish to exchange for and the reason for return.

If you receive a faulty or damaged item, please reply to your Order Confirmation or Shipping Notification email with details of the fault or damage. Please include a photo where possible. Returns on faulty items will only be accepted if the item is unworn, in original condition with tags and packaging.